Senior Account Manager

Madethought - London - Global - IT & Technology

<p class="p1">As a Senior Account Manager, this role is responsible for the effective management and delivery of larger and/or more complex projects, ensuring the best creative solutions across a designated portfolio of clients are achieved in the most efficient, profitable and imaginable way for the Studio. A main responsibility of this role is for growing accounts, building a strong platform for commercial growth and best-in-class creative work. A SAM must be&nbsp;creatively minded and understand how to carefully balance the flexibility required of a business with creativity at&nbsp;its core, alongside the rigour and strong organisational skills which some of our clients can expect. You will be&nbsp;responsible for nurturing strong partnerships with clients, managing their expectations accordingly, whilst also&nbsp;building, nurturing and inspiring talent within the Account Management team.</p> <p class="p2">RESPONSIBILITIES</p> <p class="p1"><span class="s1">—</span> Manage a number of projects in the Studio totalling circa £1 - £2.5 million per annum. You will be&nbsp;responsible for the allocation, planning forecasting and proactive management and problem solving of all&nbsp;projects within your portfolio, ensuring they are set up for success from the outset.</p> <p class="p1"><span class="s1">—</span> Grow your accounts beyond their initial scope. You will proactively make recommendations to the Account&nbsp;Director or client.</p> <p class="p1"><span class="s1">—</span> Work alongside the Leadership &amp; New Business team, becoming the key client contact and owning that relationship throughout the project and for any on-going opportunities. Escalating any issues to the Account&nbsp;Director.</p> <p class="p1"><span class="s1">—</span> Be accountable for writing proposals for larger scale projects, seeing guidance from the Account Director&nbsp;and New Business team where required.</p> <p class="p1"><span class="s1">—</span> Develop Senior client relationships, understanding the client from both a personal and Studio perspective.</p> <p class="p1"><span class="s1">—</span> Manage both the day-to-day and longer-term career growth plans of Account Mangers within your team,&nbsp;providing clear and ongoing developmental feedback and support. You will run growth conversations with&nbsp;your team wherever necessary.<span class="s1">—</span> Be actively seen as the client escalation point for larger projects when working with more Junior members&nbsp;of the AM team and have the ability to understand when further escalation to the Account Director is&nbsp;required.</p>

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