Aftersales Manager Service & Parts

Euro Motors is seeking an experienced and dedicated Aftersales Manager Service & Parts to join our team. Based in Sitrah, Bahrain, this is a Full-Time position within our expanding automotive division. The ideal candidate will be a strategic leader responsible for driving the performance and profitability of our aftersales departments, ensuring an exceptional standard of customer service. Responsibilities - Lead and manage the daily operations of the service and parts departments to achieve business objectives. - Develop and implement strategies to maximise departmental profitability and revenue streams. - Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary. - Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus. - Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency. - Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets. - Ensure all operations comply with brand standards, company policies, and health and safety regulations. - Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders. - Prepare and present regular performance reports to senior management. Qualifications - Proven experience in an Aftersales Manager or a similar senior role, preferably within the luxury automotive industry. - Strong leadership and team management skills with the ability to motivate and develop staff. - Exceptional customer service and interpersonal communication skills. - Demonstrable commercial acumen with experience in budgeting, financial control, and P&L responsibility. - In-depth technical knowledge of vehicle service, repair, and parts management. - Excellent organisational and problem-solving abilities. - Proficiency in using Dealer Management Systems (DMS) and other relevant software. - A strategic thinker with the ability to drive business growth and operational efficiency.