Senior Customer Success Manager

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p>&nbsp;</p> <p><strong>So, what’s the role all about?</strong></p> <p>The Senior Customer Success Manager is required to ensure Cognigy’s customers feel they are supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.​&nbsp;</p> <p><strong>How will you make an impact? </strong>&nbsp;<strong>&nbsp;</strong></p> <ul> <li>Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases.&nbsp;</li> <li>Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions.&nbsp;</li> <li>Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features.&nbsp;</li> <li>A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations.&nbsp;</li> <li>Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business.&nbsp;</li> <li>Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn.&nbsp;</li> <li>Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company.&nbsp;</li> <li>Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth.&nbsp;</li> <li>Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success.&nbsp;</li> </ul> <p><strong>Have you got wha