Agent Strategist

Pace is the AI operations partner for the world’s leading insurers. We combine AI agents with expert review from our insurance operations team to automate insurance tasks. Almost $400 billion is spent on outsourcing in financial services every year. We’re here to change that, working alongside some of the largest companies in the world.

The role

We’re looking for someone to own the success of Pace’s agents inside our largest insurance customers.

You’ll take an insurer’s operational problem, determine how our agents and insurance operations team should solve it, and see it through to launch and measurable results. The role blends advisory work with building: part operations strategist, part product owner.

In practice, you’ll:

• Find where agents create the most value. Understand a customer’s operations, including volumes, exceptions, handoffs, and costs. Identify the workflows where Pace can have the greatest impact and align with customer leadership on what success looks like.

• Get agents live and improve them every week. Work with our engineers and insurance experts to configure, test, and launch agents into real workflows. Use production data and feedback from customer teams to improve accuracy and throughput.

• Turn results into expansion. Quantify the impact, communicate it to executives, and build the case for extending Pace into new workflows, lines of business, and regions.

• Make every deployment improve the product. Be the voice of the customer inside Pace. Identify patterns across accounts, from recurring gaps and workarounds to capabilities customers keep requesting. Partner with Product and Engineering to turn those insights into platform features that make future deployments faster and better.

You’re a great fit if you:

• Have experience in strategy, operations, or technology consulting, or another advisory role where you led customer engagements with senior stakeholders.

• Enjoy turning ambiguous problems into clear plans that people can execute.

• Write and present clearly, adapting your approach for a CFO, a claims handler, or an engineer.

• Are curious about how technology works and comfortable getting into the details of systems, data, and integrations.

• Take ownership of outcomes and stay involved until the work delivers results.

Insurance or financial services experience, hands-on work with