Senior Product Operations Manager (m/f/d)

We're building a new global Berlitz, and this is your opportunity to help shape it. Nearly 150 years of expertise, meeting the ambition and technology to power a new era of learning.

If you are the kind of person who thrives in a fast-paced environment, isn’t afraid of a blank page, and is excited to help shape the future of a global company undergoing a significant transformation, you might belong at Berlitz!

We're looking for a Senior Product Manager to join our Platform team in an internal-facing role focused on delivery excellence. You'll be the connective tissue across product teams — enabling fast, informed decision-making, keeping engineering delivery on track day-to-day, making sure our platform holds up to country-specific regulatory requirements as we scale globally and defining requirements for the platform back office.

Alongside the day-to-day delivery work, you'll run a set of platform-wide programs: centralizing consent management and interfacing with the GTM team. This role is less about owning a single customer-facing roadmap and more about being the operational and program backbone that keeps cross-functional delivery moving smoothly and compliantly.

What You'll Do

Delivery & Coordination

• Liaise with Group Product Managers (GPMs) — Act as a key point of coordination across product fault lines, surfacing decisions that need to be made and driving them to quick, well-informed resolution.

• Lead daily ceremonies — Run stand-ups and other recurring delivery ceremonies with engineering, keeping teams aligned on priorities, blockers, and progress.

• Troubleshoot with engineering — Partner directly with engineering leads to unblock delivery issues in real time, digging into technical details as needed.

• Lead triage for cross-cutting bugs and defects — Own the process for identifying, prioritizing, and assigning ownership of issues that span multiple product areas or teams, ensuring nothing falls through the cracks.

• Drive process improvement — Identify recurring delivery bottlenecks or compliance gaps and put in place scalable processes to prevent them.

Platform Delivery (Program)

• Country-specific requirements — Own the platform-wide program ensuring the platform meets country-specific regulatory and functional requirements (e.g., GDPR and other regional regulations) consistently as we scale glob