Voize - Berlin - Global - Engineering & Technical
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.
Weโre changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We donโt replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, weโre looking for you to join us on this mission!
As a Customer Support Manager at voize, you are responsible for delivering a consistently excellent customer experience across our inbound channels โ voice, chat, and email.
You make sure customers get fast, helpful answers, and you keep cases moving from first contact to resolution. When an issue requires deeper investigation, you collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear.
Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses.
Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input.
Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution.
Handle escalations calmly and effectively, balancing urgency with quality and customer trust.
Strong customer support foundation: you have experience
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