Chief Operating Officer (COO)

Urgent need for well-known Hotel in Saudi Arabia for the following position: Chief Operating Officer (COO). Key Responsibilities: Hotel Operations - Oversee all hotel departments, including Rooms Division, Food & Beverage, Housekeeping, Engineering, Sales & Marketing, and Support Services. Financial Management - Develop and manage operating budgets, control costs, maximize revenue, and achieve profitability targets in coordination with the Finance Department. Guest Experience - Maintain high service standards, enhance guest satisfaction, and ensure effective complaint resolution and service recovery. Leadership & Team Development - Lead department heads, improve team performance, promote employee engagement, and establish a culture of accountability and continuous professional development. Sales & Revenue Management - Work closely with Sales and Revenue Management teams to improve occupancy, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and overall market positioning. Compliance & Risk Management - Ensure compliance with Saudi labor laws, hospitality and tourism regulations, health and safety requirements, Civil Defense standards, and other applicable government regulations. Operational Excellence - Implement and monitor Standard Operating Procedures (SOPs), establish Key Performance Indicators (KPIs), and drive continuous operational improvements. Asset & Facilities Management - Oversee hotel facilities, maintenance, security, and preventive maintenance programs to protect the property's value and ensure uninterrupted operations. Strategic Planning & Execution - Translate business objectives into operational plans, establish performance targets, and provide regular performance reports to senior management and the Board. Qualifications & Experience: Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. A master's degree is an advantage. Minimum 8–10 years of progressive hotel management experience, including at least 3–5 years in a senior leadership position. Proven track record in managing hotel operations, budgets, profitability, and multidisciplinary teams.