Solutions Engineer

<div class="content-intro"><h3>About us</h3> <p>NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries<br><br>The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.<br><br>NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.</p></div><h3><strong>About the Role&nbsp;</strong></h3> <p>As a Solutions Engineer at NinjaOne, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. &nbsp;</p> <p>You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. &nbsp;</p> <p>Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilise our products.&nbsp;</p> <p><strong>Location</strong> – Hybrid - Sydney, Australia - Monday, Wednesday, and Friday in office. &nbsp;</p> <h3><strong>What You’ll be Doing&nbsp;</strong></h3> <ul> <li>Prepare and deliver technical presentations that explain our products or services to customers and prospects&nbsp;</li> <li>Guide our customers through the implementation of the NinjaOne solution&nbsp;</li> <li>Work closely with our sales teams to understand customer requirements and provide sales support&nbsp;</li> <li>Partner with our account management department to meet the needs of our existing customer&nbsp;</li> <li>Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities&nbsp;</li> <li>Take initiative and provide prompt, accurate follow-up to tickets and support call&nbsp;</li> <li>Troubleshoot Window</li> <li>Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimise cycle time for problem resolution, and make improvements for future release</li> <li>Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures</li> <li>Actively participate in the design of our consulting processes&nbsp;</li> </ul> <h3><strong>About You&nbsp;</strong></h3> <ul> <li>2+ Years’ experience as a Sales/Solutions/Pre-sales Engineer&nbsp;</li> <li>