Senior AI Specialist (Operations) (x/f/m)

<p>Doctolib is looking for you to join us as a <strong class="font-semibold text-foreground">Senior AI Specialist (x/f/m)</strong> at our Berlin location, starting as soon as possible.</p> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground">Doctolib is becoming an <strong class="font-semibold text-foreground">AI-native</strong> company. We are redesigning the way we work, workflow by workflow, and are looking for people who will not only support this transformation, but actively build it. As a <strong class="font-semibold text-foreground">Senior AI Specialist</strong>, you will be the technical builder and <strong class="font-semibold text-foreground">AI Ops Owner</strong> behind AI-powered productivity for our Operations and Customer Success teams.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground">&nbsp;</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground">You will work in <strong class="font-semibold text-foreground">founder and product mode</strong>: you will own a workflow end to end, from context and agent design to evaluation, and continuously take it to a higher level of automation. Our ambition is to move away from manual case-by-case work towards workflows that run largely autonomously while maintaining a high quality bar. In this way, you will contribute directly to our mission of improving healthcare for everyone.</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">Your Responsibilities</h2> <ul> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Redesign workflows rather than simply automating them:</strong>&nbsp;You analyze the most critical Operations and Customer Success workflows, break down time-consuming processes that require limited judgment, and transform them through the use of AI agents. You set clear objectives for autonomy and quality, and continuously develop them further.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Build and operate AI agents as products:</strong>&nbsp;You develop and manage agents on platforms such as Dust or Claude. Each agent is deployed to production with a defined baseline and relevant metrics such as benefit, usage, and scalability.</li> <li class="break-words text-foreground text-base leadi