Technical Account Manager

Clera - remote - Global - Engineering & Technical

About the Role

Join a fast-moving, early-stage marketing AI company that is automating the marketing services industry — starting with SEO and AI search optimization. As a Technical Account Manager, you'll be the trusted technical partner to a portfolio of fast-growing B2B SaaS startups, helping them unlock measurable growth outcomes from a cutting-edge marketing automation platform.

This is a high-impact, cross-functional role sitting at the intersection of customer success, product, and engineering — ideal for someone who thrives in a hands-on, startup environment and loves turning complex technical problems into clear client wins.

What You'll Do

  • Serve as the primary technical point of contact for clients, driving platform adoption and delivering measurable growth results.

  • Translate client needs into precise technical requirements and coordinate with product and engineering teams to deliver solutions.

  • Onboard and coach customers on platform best practices to help them maximize marketing ROI.

  • Monitor key success metrics across your client portfolio and provide strategic, data-driven recommendations for continuous improvement.

  • Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure clients realize full platform value.

What We're Looking For

Required:

  • Experience at a fast-growth startup with a demonstrable track record of delivering measurable wins for customers.

  • Hands-on experience with marketing automation tools, data workflows, and integrations.

  • Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization.

  • Ability to translate client needs into technical requirements and collaborate effectively with product and engineering teams.

  • Experience monitoring success metrics and translating insights into strategic recommendations.

  • Impeccable written and verbal communication skills — clear, concise, and persuasive.

  • High technical aptitude paired with strong interpersonal and emotional intelligence.

  • Comfort operating autonomously in a fast-paced, ambiguous environment; a self-starter who rolls up their sleeves.

  • US work authorization required — visa sponsorship is not available.

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