IT Support Specialist (all genders)

Your role

As our IT Support Specialist you’ll be part of the IT Engineering & Operations department in Berlin, within the Operations & Support team, providing high-quality IT support to employees locally and remotely across multiple countries.

You’ll ensure a smooth employee experience while maintaining reliability, compliance, and operational excellence across our workplace environment.

• Provide local and remote IT support to employees through our ticketing system, remote sessions, and on-site assistance

• Troubleshoot and resolve incidents related to macOS devices, workplace applications, identity access, and collaboration tools

• Support onboarding, offboarding, and employee lifecycle processes

• Maintain and improve IT documentation and operational procedures

• Ensure devices and users remain compliant with company policies and standards

• Support endpoint management activities through MDM platforms

• Collaborate with the Solutions Engineering team to roll out new tools, standards, and improvements

• Participate in operational projects and continuous service improvement initiatives

• Escalate and coordinate complex issues with engineering teams when required

• Contribute to maintaining inventory accuracy and asset lifecycle management

Your profile

• Strong experience supporting macOS environments

• Mac Troubleshooting experience

• Good understanding of identity management and endpoint management concepts

• Experience with MDM solutions (Addigy, Jamf, Intune, or similar)

• Experience working with some of the tools like Slack, Google Workspace, Passwords manager, Britella, Snipe-IT or other assets managers

• Customer-oriented mindset with structured troubleshooting methodology

• Experience working with ticketing systems and IT service processes (ITIL knowledge is a plus)

• Basic scripting knowledge is appreciated

• Strong communication and collaboration skills

• Fluent English; German is a plus