Product Manager

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline Core Experience Team 👋
The Core Experience team looks after how our customers find and book rail travel across the UK and Europe. Our work covers search, supply from carriers and the booking experience, all in service of our purpose of empowering greener travel choices and connecting people and places. We are a collaborative group who enjoy learning from our customers and from each other.

This is a brand new role, created to own what happens once a customer has found the right journey and moves towards booking: reservation details, optional extras and payment. Because it sits so close to the point of purchase, it offers a direct line to customer experience and revenue, and plenty of room to grow. You will work alongside our Search team and the Supply and Payments platform teams, with colleagues in commercial, design, data and engineering, to make booking simple and reliable for customers in every market we serve.

In this role as the Product Manager, Booking Conversion, you will...🚄

• Own the customer experience from the moment someone chooses a journey to a confirmed booking, setting clear goals for conversion (the share of customers who complete their booking) and revenue while enabling other teams with a stake in the journey.

• Run quick cycles of experimentation by forming hypotheses, testing ideas, learning from the results and iterating, while shaping a longer-term vision and roadmap for the booking journey.

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