Application Support Engineer (f/m/d)

At myoncare, we don’t just develop software – we are building an international health ecosystem that redefines care. Our platform connects patients, clinics, doctors, and partners within a single, intelligent system, creating something unprecedented: continuous, secure, and personalized care around the clock.

As a Technical Application Support Engineer, you will be responsible for ensuring the stability, performance, and reliability of our healthcare applications. You will investigate complex technical issues, perform root cause analysis, and work closely with Engineering, Product, and Customer Success teams to deliver effective solutions. This hands-on role requires strong technical expertise, excellent troubleshooting skills, and a passion for supporting mission-critical healthcare software.

Tasks

• Investigate, troubleshoot, and resolve technical issues across application, configuration, integration, and database layers.
• Perform root cause analysis using logs, SQL queries, and API tracing.
• Configure, maintain, and optimize healthcare applications to ensure reliable system performance.
• Support software implementations, upgrades, deployments, and system integrations.
• Escalate complex issues with clear technical documentation, including root cause analysis and recommended solutions.
• Provide technical support and user training, adapting communication to different technical audiences.
• Identify recurring issues, recommend long-term improvements, and contribute to continuous product optimization.
• Collaborate closely with Engineering, Product, and Customer Success teams to deliver high-quality technical solutions.
• Ensure compliance with security, quality, and regulatory requirements in a healthcare environment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Health Informatics, or a related field.
• At least 5 years of experience in technical application support, application management, or a similar technical role.
• Solid experience with SQL and relational databases (e.g., MySQL or PostgreSQL).
• Good understanding of REST APIs, system integrations, and application troubleshooting.
• Experience analyzing application logs, debugging technical issues, and working with distributed systems.
• Familiarity with Docker, Nginx, or similar infrastructure technologies is an advantage.
• Experience with reporting or BI solutions (e.g., Power BI, Bold BI, or similar) is a plus.
• Experience working in healthcare, medical device, pharmaceutical, or other regulated software environments.
• Strong analytical and problem-solving skills with the ability to independently manage technical issues from investigation through resolution.
• Excellent written and spoken English; German language skills are a