Senior Quality Operations Specialist

J&T Express Egypt is growing its Quality Operations team, and we're looking for a talented Senior Quality Operations Specialist to join us! If you're passionate about solving complex operational problems, uncovering root causes, and building sustainable processes, this could be the right opportunity for you. What You'll Own: - Lead quality initiatives across hubs, branches, and the wider network - Monitor end-to-end transit time, backlog, and key operational KPIs - Reduce mis-sorting, delays, damage, and loss through data-driven actions - Conduct operational audits and ensure compliance with SOPs and quality standards - Lead investigations and Root Cause Analysis (RCA) for critical issues - Design and implement Corrective and Preventive Actions (CAPA) - Analyze customer complaints to identify recurring operational causes - Develop and continuously improve SOPs, processes, and quality standards - Mentor team members and influence stakeholders at every level What We're Looking For: - 5+ years of experience in Quality Operations, Operational Excellence, or a related field - Mandatory background in Logistics, Courier, Shipping, or E-commerce - Strong analytical, problem-solving, and decision-making skills - Deep knowledge of RCA, CAPA, SOPs, and process improvement - Excellent communication and stakeholder management skills - Proven experience leading teams or initiatives