Senior Site Reliability Engineer - Platform Reliability (Resilience)

<div class="content-intro"><p>Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.</p></div><h2><strong>What is The Role:</strong></h2> <p>As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud<a href="https://www.elastic.co/cloud" target="_blank"> Hosted</a> and<a href="https://www.elastic.co/elasticsearch/serverless" target="_blank"> Serverless</a>. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic. We want your experience and recommendations to offer a truly exceptional customer experience!</p> <h2><strong>What you will be doing:</strong></h2> <ul> <li>Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure. .</li> <li>Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations.</li> <li>Using an inclusive approach at championing an environment focused on collaboration, operational excellence, and uplifting others.</li> <li>Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation uses follow-the-sun model where everyone participates in it in (mostly) their working hours.</li> </ul> <h2><strong>What you bring:</strong></h2> <ul> <li>Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. We want to hear about your customer first approach in solving operational problems with a SRE perspective.</li> <li>A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions. An experience in public cloud and managed Kubernetes services is advantageous.</li> <li>Passion for developing solutions that involve inclusive communication methods to grow and strengthen pa